Returns & Exchanges
At Rancho Gordo, we strive to provide the highest quality heirloom beans and pantry staples; if you are unsatisfied with your order, please contact us within 30 days of receipt for a resolution. Due to the perishable nature of our food products, we cannot accept physical returns of opened items, but we are committed to making it right through replacements or store credit.
Contact Customer Service
Email our team at [email protected] with your order number and a brief explanation of the issue with your heirloom products.
Provide Documentation
For items damaged during transit or quality concerns, please include clear photographs of the packaging and product labels to help us improve our shipping process.
Review and Approval
Our team will review your request within 2 business days to determine the best course of action, whether it be a refund, replacement, or credit.
Resolution Processing
Once approved, refunds will be issued to your original payment method, or replacement beans will be shipped out at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing